NFC card doesn’t open my card

Check the phone

• Android: NFC must be on. Pull down the quick settings and turn on NFC, or search “NFC” in Settings. Some phones don’t have NFC at all.
• iPhone: NFC is always on (iPhone XS and newer). The phone must be unlocked, and the reader is at the top edge of the back, near the camera.
• Hold the card flat against the back of the phone for 2 to 3 seconds. Move it slowly if nothing happens.
• Thick, metal or magnetic phone cases can block the signal. Try without the case.

Check the card

• Is it linked? Open My NFC Cards. The Linked Status column should show it linked to your business card. If not, choose Link to NFC Card. See Order and link an NFC card.
• Does it open a page that says “This card isn’t linked yet”? Then the card works; it just needs linking. Log in from that page and it links for you.
• Is your digital card active? In Digital Business Cards, check the card’s status is on, and that your plan hasn’t expired.

At a stall, right now

Show your QR code instead. In Digital Business Cards, open your card’s ⋮ menu and choose QR Code, and keep a printed copy on the table for exactly this.

If one card never works on any phone, it may be faulty. Message us within 7 days of delivery and we replace it free.